Hi Dan, please share a bit about yourself and your professional background. Also, tell our readers what led you to your current role at DRUID AI.
Hi, I’m Dan Balaceanu. I’m the Chief Product Officer and co-founder of DRUID AI. I’ve spent over 20 years building enterprise-level business applications – which provided me with learnings that have been hugely impactful in my role today. Because I spent the bulk of my time in previous roles building complex ERP systems in highly regulated industries, such as accounting, financial services, and healthcare, I knew the business requirements and complexities of building in a traditional way.
My journey into AI began when I recognized its potential to simplify the way my teams and I worked, especially when building solutions for highly regulated environments. This inspired me to co-create DRUID AI in 2018, where we’ve integrated AI, machine learning, and natural language understanding to help businesses improve the overall user experience. It’s been exciting to see how business needs that have existed for decades can now be solved in a different and better way with AI technology. Because of this, I now look at almost any problem I’m presented with from the perspective of how AI can improve or solve that particular need.
Can you describe your understanding of how conversational AI transforms business operations?
The speed at which conversational AI is growing and evolving creates such value. It’s the source of energy that’s fueling our work at DRUID AI and others in building applications and end-to-end solutions. When businesses implement this technology, the speed at which they can respond to their customers and employees is unmatched.
For example, in an HR setting, DRUID’s conversational AI platform helps to simplify the entire HR process through the automation of day-to-day activity. It optimizes common tasks such as onboarding, recruitment, and retainment with ease by lifting the burden on employees in building out their teams. This technology can help HR leaders narrow down the candidate pool by identifying the right candidates to move forward, making the process less time consuming on both sides.
Another example is the work we’re doing in the higher education space with Georgia Southern University. The introduction of Gus completely transformed student interactions by providing 24/7 access to personalized information and services. The 26,000+ students at Georgia Southern now all benefit from continuous support, and with over 300,000 messages sent so far with a less than 1% opt-out rate, we saw widespread acceptance and positive impact of the program. Not to mention, the school also saw over $2.4 million in additional revenue from bringing on Gus.
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