Airport retailing is an industry that involves selling goods to travelers within airports through terminals. It comprises duty-free stores and shops selling goods such as cosmetics, electrical appliances, clothes, groceries, food and beverages, and other souvenir shops. These are located mainly at the arrival and departure hall, gate area, and waiting areas in the airport terminals. Airport retail targets international as well as domestic passengers. They rely on passengers' willingness to buy on the spot and their purchasing capabilities. Apart from contributing towards revenue generation through commercial transactions, airport retail plays an important role in transforming the passenger experience and is one of the most important sources of non-aeronautical revenue for airports.
The airport retail market is set to show a growth rate of about 9.4% during the forecast period (2025-2033F). Airport retail has been experiencing continuous rapid growth because of the expanding number of people using flight services, a growing per capita income, and changes in consumer trends. The number of people who use airports for business, leisure, and tourism purposes continues to increase, thus offering growth for retailers. Passengers are likely to shop during the time between security screening and boarding and are generally visiting during the end of trips to purchase travel products, gifts, duty-free products, and premium products. Moreover, the trend of impulse buying and convenience shopping, as well as the necessity of acquiring exclusive products that cannot be purchased in the store located in another city, increases the demand for the airport retail market.
List of Top Companies Operating in Airport Retail Worldwide:
The global airport retail market has several major players, including Avolta AG., Dubai Duty Free, Japan Airport Terminal Co., Ltd., Lagardère Travel Retail (Lagardère Group), and Hotel Shilla CO., LTD. More information about these companies has been provided below:
1. Avolta AG
Avolta AG operates as a travel-retail company. It offers perfumes and cosmetics, food and confectionery, catering, wines and spirits, watches and jewelry, tobacco goods, Toys and Souvenirs, Textiles, Leather, Luggage, electronics, soft drinks, packaged food, travel accessories, personal items, sunglasses, destination, and other products, as well as newspapers, magazines, and books. The company’s retail brands include general travel retail shops under the Dufry, World Duty Free, Nuance, Hellenic Duty Free, Autogrill, and HMSHost brands; Dufry shopping stores; brand boutiques; convenience stores primarily under the Hudson brand; and specialized shops and theme stores. It operates duty-free and duty-paid shops, restaurants, and hybrid concepts located at airports, borders, downtown and hotel shops, railway stations and other, cruise liners and ferries, seaports, and motorways in Europe, the Middle East, Africa, North America, Latin America, and the Asia Pacific.
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2. Dubai Duty Free
Dubai Duty Free operates as an airport retailer in Dubai. The company sells a range of merchandise for travelers. It also owns and organizes various sporting events, including tennis championships, owns a five-star hotel that features rooms and suites and other amenities, and owns and operates a bar and restaurant and a tennis stadium. The company was founded in 1983 and is based in Dubai, United Arab Emirates.
3. Japan Airport Terminal Co., Ltd.
Japan Airport Terminal Co., Ltd. primarily engages in the management of passenger terminal buildings in Japan. It operates through three segments: Facilities Management, Merchandise Sales, and Food and Beverage. The company constructs, manages, and operates domestic passenger terminal buildings; rents offices, stores, and other facilities to airline companies and airport concessionaires; and operates and manages parking lots. In addition, it is involved in the operation of merchandise stores in domestic and international terminals, including stores in the lobby, and provision of airport passenger, travel insurance agency, and hotel reservation services, as well as rental of halls and conference rooms.
4. Lagardère Travel Retail (Lagardère Group)
Lagardère Travel Retail SAS owns and operates travel retail stores in airports, railway stations, and other concessions worldwide. It offers products in the categories of travel essentials, fashion, and food service. Lagardère Travel Retail SAS was formerly known as Lagardère Services SAS and changed its name to Lagardère Travel Retail SAS in July 2015. The company was founded in 1852 and is based in Levallois-Perret, France, with additional locations worldwide. Lagardère Travel Retail SAS operates as a subsidiary of Lagardere SA.
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5. Hotel Shilla CO., Ltd.
Hotel Shilla Co., Ltd operates as a hospitality company in South Korea and internationally. The company offers various luxury brands in boutique items, fashion, jewelry, cosmetics, watches, and souvenirs under the Shilla Duty Free brand name, as well as operating convenient shopping channels, such as internet duty-free shops and airport duty-free shops. It also operates hotels under the Shilla Seoul and The Shilla Jeju names and provides fitness and healthcare services, as well as business travel management services. Hotel Shilla Co., Ltd was founded in 1973 and is headquartered in Seoul, South Korea.
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