Jim, could you start by telling us about your journey to becoming the CEO of Conversica and what drives your passion for the role? I was asked, by our Private-Equity investors, to take a look at Conversica & provide my perspective, 5 years ago. Who would have known that my strong opinions about the business would result in them offering me the opportunity to turn perspective into action....

  The Conversational AI Market is Valued USD 9.8 billion in 2024 and projected to reach USD 41.5 billion by 2032, growing at a CAGR of 17.4% During the Forecast period of 2024-2032. The main elements driving the expansion of the conversational AI sector include increasing demand and lower costs of chatbot development, AI-enhanced customer support services, and omnichannel implementation....