As the CEO of Slang.ai, I’ve always been fascinated by the intersection of technology and human experiences, especially within the realm of hospitality. The focus on customer service and the overall experience, the high energy and pace of restaurants and the ability to create memorable dining moments have always inspired me to explore how advanced technologies like Artificial Intelligence...

Becky, please provide a brief overview of your role and expertise within Orium, particularly in assisting commerce and retail brands with their digital transformation journey? I’m the VP Digital Programs at Orium, which means I’m the executive sponsor for all projects and programs that fall within this line of business. The duties of an executive sponsor on a project or program at...

As we move through an era defined by rapid technological advancement and intense competition, ensuring employee safety and well-being has become more critical than ever. In response to the alarming statistics from the International Labour Organization (ILO)—which reports around 2.3 million global fatalities each year due to work-related incidents or illnesses—artificial intelligence...

In today’s fast-paced era of technological innovation and intense competition, businesses must place a high priority on employee safety and well-being to mitigate workplace hazards. According to the International Labour Organization (ILO), approximately 2.3 million individuals worldwide lose their lives each year due to work-related accidents or illnesses. This alarming statistic...

Branding profoundly shapes customer experiences. While many global brands are easily identified by their logos, jingles, or color schemes, branding extends well beyond these visual elements. It should be woven into every interaction with customers — and no touchpoint is more essential than the contact center. As the frontline of customer engagement, contact centers significantly impact...